Beginning in April 2019, the Microsoft Dynamics 365 update will be applied to all online environments. This means all users are going to be on the latest version and a constant upgrade schedule. From now on, important updates will be published every April and October.
The April 2019 update includes countless new capabilities across sales, marketing, customer support, portal site, field service, job service automation, finance and operations, ability, retail and company central. Here are a few highlights:
The April release is evidence of Microsoft business email continued investment in artificial intelligence (AI) capabilities. AI for Sales and AI for Market Insight represent remarkable upgrades.
On the sales front, managers can utilize predictive calling to leverage AI-based models to correctly forecast team revenue. With call-intelligence capabilities, managers get insight into customer opinion, key words and conversational KPIs. This means sales managers can provide targeted coaching to their sellers and enhance how they engage with customers.
On the marketing side, AI for Market Insight enables business users to gather actionable insights based on what consumers say, search and feel about their brands and products on line. Data analytics get more powerful with this launch, linking Bing search data with info on social media.
Microsoft is making a variety of updates that help personalize marketing, simplify client onboarding and better optimize for target sections. Personalized marketing, by way of instance, now goes to landing pages with the ability to provide personalized content to famous traffic.
The April 2019 launch will allow better integration with other programs, allowing marketers to utilize their particular content management system to distribute information directly through forms and to set up occasion pages or landing pages.
This upgrade also allows marketers to include mixed-reality content to emails and marketing tools and further enhances social networking integration.
Dynamics 365 for Customer Services
Microsoft business email is incorporating live chat as a channel for customers to seek real-time support. The upgrade also includes SMS support so clients can receive automatic notifications and participate with support agents at their own speed.
Knowledge-base improvements make it easier for contributors to construct an organization’s information base by allowing standard templates for common content like FAQs and how-to articles. Analytics tools will help identify usage and gaps in the knowledge base.
The Omni-Channel Engagement Hub (published in trailer at October 2018) will become generally available, covering numerous communication channels, including phone, email, web, chat, societal and SMS. New functionalities include optimized multi-session capacities, helping agents work on multiple client issues at the same time. Different improvements improve usability and productivity, such as extensibility of case resolution conversation, improved UI density of the case usability and form of the SLA timer.
Dynamics 365 for Field Service
Concerning field service, Microsoft business email is adding the next level of integration with IoT Central. This enables a number of enhancements enhancing alert and scheduling capabilities.
For clients: Self-service scheduling via a portal site will make it possible for customers to schedule service at their convenience.
For supervisors: A brand new dashboard will offer optimization insights to help service managers and dispatchers evaluate usage and resources. Time-tracking capabilities ensure more accurate accounting for tech time, which helps compute costs and revenue.
For technicians: Microsoft added embedded net of items (IoT) data, testimonials and time-entry capabilities to the field service mobile program. Inspections capabilities allow technicians to quickly and easily consideration for a checklist of things to fulfill procedure, security or regulatory demands.
With the portal platform, organizations can extend the features and capabilities of Dynamics 365 to outside stakeholders. Enhancements include a self explanatory diagnostic tool to detect and troubleshoot portal dilemmas and a new maintenance mode capacity to permit organizations to display maintenance messages on portalsite.
Ongoing advances are underway to improve extensibility and integration with other Microsoft services. Together with the April release, portal users can now access information stored in external apps using client-side API call secured via OAuth Implicit Grant Sort stream. And, organizations using Common Data Service (CDS) for Apps can connect a portal to their CDS for Apps organization.
App manufacturers can build higher-quality apps more easily while supporting innovative business and administrator demands. Platform and tooling updates focus on introducing new capacities and simplifying existing concepts to improve maker productivity.
With Power BI, organizations may glean insight from their data and distribute that data across their team. Microsoft’s objective is to help organizations create data cultures where each employee can make decisions based on facts, not opinions.
To this end, Microsoft is focused on simplifying and streamlining the user experience to boost user adoption throughout the organization. Feature enhancements here include private user calendars, highlighting abilities on reports and the capacity to produce drill-down reports.
For large-scale, enterprise-wide BI, enhancements enable enterprise-grade semantic models and scale. Data preparation is simplified with reusable data-prep, big-data scale, Common Data Model form in Power BI and extensibility via Azure information providers.
Finally, new capabilities allow Power BI users to become”service app creators” to package analytical content to be deployed in other Power BI tenants.
The Release Is Coming — What Do You Do?
Wipfli works together with our clients to prepare and plan for Dynamics 365 releases. Ensure that your launch goes easily and find out more about how you can benefit from new product features and platform capacities.
Contact us for advice and support and get more out of your Dynamics 365 system.